3401 Caring Service from Staples
Mr. Cloud wrote this past week about several incidences which indicated the little guy wasn't getting very good service from businesses and governments. I agreed with most of his points.However, we had an odd thing happen yesterday that has restored my faith in the chain store, even though the clerk had made a mistake thinking we'd made a mistake.
My husband is going to Haiti on a mission trip in February, and in addition to helping with building and maintenance, he will be teaching a perspective drawing course for students studying English (although a very poor country, most of the children learn four languages). He doesn't know how many will be taking this optional unit, but he's preparing 60 packets of handouts, so I suggested he take the originals to Staples [office supply store] which has always done an excellent job on my blogs (yes, I have my blogs bound). He added a title page with the name of the school "Institution Univers" There were TWO messages left on our answering machine from the staff asking if we had misspelled Univers, and they wouldn't print until they heard back from us.
I smiled, but was touched to get that kind of service.
Are liberals ruining Wal-Mart?
And in another, unrelated item, I'll just mention my favorite giant American success store--Wal-Mart. I love Wal-Marts, and although I don't like the super stores as much as the older "just huge" stores, and nothing around here matches what you find in Arkansas, I visited the grand opening of one on Friday near here. I think Wal-Mart has been so pressured by bad publicity from the left, that they are losing their touch. Either that, or Columbus' unemployment rate is so low, it is hard to staff stores.I actually had an African cashier who couldn't speak English. I only bought a bunch of bananas and thought it had rung up incorrectly and asked her to recheck the per pound price. She was obviously confused, so I repeated my question. She looked up, pointed at the ceiling. I again asked her to check the price. She smiled, took the label off and pressed some keys. She smiled and nodded. I smiled and nodded (didn't do well in math so had no idea if it was correct). I took the sales slip and the bananas to the customer service. The slip clearly said, TWO ITEMS, and I only had one bunch of bananas. That much math I know. I got my refund and left the store.
Then yesterday we stopped there again looking for various items on the Haiti list. Knee pads. Didn't have them. 12' measuring tape. Didn't have it. Carpenter apron. None. Bug repellent. Check in grocery. One young man we asked had a speech impediment and such poor English (but he was one of our own) that we could hardly understand him. I spoke to four or five staff people, and all were on loan from other stores in the Columbus metro area, one was from Delaware (north of Columbus).Source URL: https://maryelizabeth-winstead.blogspot.com/2007/01/3401-caring-service-from-staples-mr.html
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